The one system your business needs.
Billing, GST, stock, purchase and sales in one open source system. One price per company, every app included, AI on your own key.
- Every app included, one price per company
- GSTR-1/3B, e-invoicing and e-way bills built in
- AI on your own key, or on your own servers
A person on our team replies. The reply time is on your quote.
Helpdesk
Ticket management, SLA tracking, knowledge base, and customer support automation for exceptional service. AI suggests solutions instantly.
- Included in every OneYukti paid plan.
- Setup is by the hour, fixed once scoped, and counted once for projects and helpdesk. The finder shows your price.
Automated
Response Time
AI-Powered
CSAT Score
Estimate with your own figures
Type what your team handles today. Nothing is estimated until you do; each line item shows the source behind its calculation.
Deliver Exceptional Customer Support
The Helpdesk app helps you provide excellent customer support with ticket management, SLA tracking, and AI-powered automation. Keep customers happy and agents productive.
Email, chat, phone, and portal in one place
Automate responses and routing with AI
Knowledge base and customer portal reduce ticket volume
Support Metrics
Average Response Time
First Contact Resolution
Customer Satisfaction
Reduced Ticket Volume
Complete Helpdesk Solution
Everything you need to provide exceptional customer support
Ticket Management
Centralize all customer support requests with multi-channel ticket capture, assignment, and tracking.
- Multi-channel ticket capture (email, chat, phone, portal)
- Automatic ticket routing
- Priority and category assignment
- Ticket merging and splitting
- Internal notes and collaboration
- Ticket templates
SLA Management
Define and track service level agreements with automatic escalations and breach notifications.
- Multiple SLA policies
- Response and resolution time tracking
- Automatic escalations
- SLA breach alerts
- Business hours configuration
- SLA performance reports
Knowledge Base
Build a self-service knowledge base with articles, FAQs, and tutorials to reduce support volume.
- Article creation and management
- Categories and tags
- Search functionality
- Article ratings and feedback
- Multi-language support
- Version control
AI-Powered Automation
Automate ticket routing, responses, and resolutions with AI to improve efficiency and response times.
- Smart ticket categorization
- Suggested responses
- Auto-reply for common issues
- Sentiment analysis
- Intent detection
- Chatbot integration
Team Collaboration
Enable collaboration between support agents with shared inboxes and internal notes.
- Shared team inbox
- Agent assignment rules
- Internal notes and mentions
- Ticket handoff
- Team performance tracking
- Shift scheduling
Support Analytics
Track support metrics, agent performance, and customer satisfaction with comprehensive reports.
- Ticket volume and trends
- Response and resolution times
- Agent performance metrics
- Customer satisfaction (CSAT)
- First contact resolution
- Custom dashboards
Advanced Support Tools
Live Chat
Real-time chat widget for instant customer support on your website.
Email Integration
Convert emails to tickets automatically with two-way sync.
Phone Support
VoIP integration for call logging and phone support tickets.
Customer Portal
Self-service portal for customers to create and track tickets.
Feedback & Surveys
Collect customer feedback with post-ticket surveys.
Integrations
Connect with CRM, email, chat, and other business tools.
AI-Powered Support Automation
Let AI handle routine tasks so your agents can focus on complex issues
Smart Ticket Routing
AI automatically categorizes tickets and routes them to the right agent or team based on content, priority, and agent expertise. Cuts down manual triage work for support leads.
Example:
"Password reset request" → Auto-routed to Tier 1 Support
Example:
"Integration API error" → Auto-routed to Technical Team
Suggested Responses
AI analyzes ticket content and suggests relevant responses from your knowledge base and past successful resolutions. Respond faster with suggested replies you send with a click.
Suggested Response:
"Thank you for contacting us. To reset your password, please click on 'Forgot Password' on the login page and follow the instructions..."
Sentiment Analysis
AI detects customer sentiment in tickets and prioritizes urgent or frustrated customers. Prevent escalations before they happen.
Negative Sentiment
Customer frustrated - Auto-escalated to manager
Neutral Sentiment
Standard inquiry - Normal priority
Positive Sentiment
Customer satisfied - Marked for feedback request
Knowledge Base Suggestions
AI suggests relevant knowledge base articles to customers before they create a ticket, deflecting requests that self-service can resolve.
- Real-time article suggestions
- Contextual help based on page
- Smart search with typo tolerance
- Article effectiveness tracking
Support Ticket Lifecycle
Receive
Ticket created from any channel
Route
AI assigns to right agent
Respond
Agent provides solution
Resolve
Issue marked as resolved
Feedback
Customer rates experience
Works Best With
Explore related modules that work together
Live Chat
Engage customers in real-time with a website chat widget that creates tickets automatically.
Learn moreKnowledge Base
Build a self-service portal that reduces ticket volume with searchable articles.
Learn moreCRM
View complete customer context alongside tickets for faster, more informed resolutions.
Learn moreThis app has an AI assistant. It runs on your own key at no extra price. Read about it on /ai.
Ready to Improve Customer Support?
Start delivering exceptional support with the Helpdesk app