Installation and Service Visits for Distributors

With OneYukti, every installation or complaint becomes a work order in the Field Service app, assigned to a technician according to skill, location and availability. Customer notifications send the appointment and the ETA by SMS or email, so the customer is told when to expect the technician. On the mobile app the technician updates the status, photographs the installed unit and takes a digital signature. For chargeable work, payment is collected on the spot through mobile payments.

A distributor loses money quietly through spares. Van inventory tracking records the stock each technician carries. Parts handed out in the morning are inventory transfers, parts used are recorded on the work order, and stock levels show what should come back to the godown. Automatic replenishment and parts ordering refill fast-moving items. Asset management keeps the customer's equipment and service history, so a second complaint on the same purifier is visible as a repeat.

Pending installations, and how long each has waited, are visible to the owner along with where each technician is and what each one completed today. Performance analytics give first-time fix rate, response time and customer satisfaction for each technician. Payments collected on site and parts consumed are tied to work orders, so the evening reconciliation with the service desk is a matter of reading a list.